Getting Content from SMEs

by Tom McCubbin

Introduction

Technical writers often rely heavily on subject-matter experts (SMEs) to get the content for the documents they write. For many technical writers, getting content is an ongoing problem. In fact, working with SMEs is probably one of the biggest challenges facing a technical writer. The following article provides some tips on getting content from SMEs. It covers the following topics:

• Differing Interests
• Working with Existing Documentation
• Working without Existing Documentation
• Wrap Up

You can can click one of the topics above to jump right to it or use the browse buttons below to peruse the article.

This article was provided by Tom McCubbin. Tom lives in Soquel, California and has been doing technical writing in Silicon Valley for 20 years. As a lead writer, he feels that technical writing is an art and a craft, and that experienced writers need to pass on to new writers the war stories about what happens in the trenches.

 

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