Creating Useful Documentation

Introduction

The purpose of technical documentation is to help a user learn about a product or service by gathering, arranging, and presenting information about the product or service. There are some simple areas of knowledge a technical writer can use in order to attain this goal. This article covers these areas of knowledge. The article is broken into the following topics:

Knowing your field
Knowing your audience
Knowing the product
Wrap up

You can can click on one of the topics above to jump right to it or use the browse buttons below to peruse the article.